Wildlife Tours Australia:
Although every effort is made, Wildlife Tours Australia shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Wildlife Tours Australia retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.
Cancellation within 7 days of departure will result in a 50% loss of the ticket price; Cancellation within 48 hours or failure to show will result in full fare forfeiture. $25 per person transfer fee applies to any transfer of service within 7 days of departure.
Sunrover Tours:
Cancellations received with less than 2 weeks notice, will incur a 50% cancellation fee.
If you cancel your tour with less than 48hrs notice then a fee of 100% may be applied.
No Show (failure to collect tour tickets) / We fulfill our commitment to you for the sale of the tour ticket to you by making the tour ticket available at the pick up point for you to collect. If for any reason you are unable to collect all or part of your tour tickets purchased from us we are unable to refund your purchase.
If the tour is cancelled because of an act of war or terrorism or the forces of nature or by any event outside of the control of the tour operator then refunds shall be at the tour operator’s absolute discretion. If the tour is cancelled for any other reason, we will refund to you the tour ticket price exclusive of all booking and delivery fees. We do not refund the booking or delivery fee because we have provided you with the service you paid for- the booking and delivery of the tour ticket has been completed.
Nautilus Aviation:
48hrs cancellation notice required for full refund.
Gray Line Sightseeing Day Tours - Melbourne & Adelaide:
Cancellation fees of 50% may apply for a tour cancelled within 72 and 24 hours of travel. Cancellation fees of 100% may apply to cancellations within 24hrs of travel or when no notice is given. Cancellation fees imposed on Gray Line by our suppliers will also be passed on.
Tours may be cancelled at Gray Line's discretion in the event of unforeseen circumstances.
Rottnest Fast Ferries & Tours:
All tours are weather permitting. All appropriate concession cards must be presented at the office prior to collecting your tickets. We have a no refund policy; however we can offer a credit note valid for one year for any cancellations that are made at least one hour prior to tour/ferry departure. Any no shows or cancellations made within one hour of departure will result in all pre-payments being forfeited. A no refund policy applies once payment has been made. Credit notes are valid for 1 year and will be issued instead of a refund.
Oz Trails:
100% charge for tours cancelled less than 24 hours prior to departure.
Explore Australia:
Explore Australia will not be held responsible for guests failing to familiarise themselves with the booking terms and conditions.
Cancellations within 48 hours or failure to board on the day of tour, will result in 100% full fare forfeiture.
No changes can be made within 48 hours of departure; however, you can transfer your booking to another person, and we must be advised of the name change.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
